# default > default knowledge base – help articles and documentation. ## Getting Started - [What is 2UFi?](https://2unifi.kustomer.help/en_us/what-is-2ufi-rkZR6mb1bx.md): 2UFi is built to assist small businesses in simplifying operations and managing finances with ease with all your accounts in one place. - [How to get started](https://2unifi.kustomer.help/en_us/how-to-get-started-rJsnrp67el.md): 1 Click Sign Up button on Home page 2 Enter email address and password confirm password 3 Hit continue A verification email will be sent 4 Open email - [What are the requirements for creating a 2UFi password?](https://2unifi.kustomer.help/en_us/what-are-the-requirements-for-creating-a-2ufi-password-BJbxh_Jzbe.md): For privacy and security purposes we require that your 2UFi password must contain the following: - [How do I find the status of my application?](https://2unifi.kustomer.help/en_us/how-do-i-find-the-status-of-my-application-HkzDQUOnxg.md): Unfortunately we were unable to approve you for a 2UFi bank account at this time - [Why am I being asked to upload documents?](https://2unifi.kustomer.help/en_us/why-am-i-being-asked-to-upload-documents-S1ZMfevgg.md): To comply with applicable laws and verify your identity we may require you to submit valid documentation before we can proceed with your application - [How long do I have to upload my documents for review?](https://2unifi.kustomer.help/en_us/how-long-do-i-have-to-upload-my-documents-for-review-HyPIzlwgl.md): You will have 30 calendar days to upload your docs as requested to complete your application - [How long does it take to review my documents after I upload them?](https://2unifi.kustomer.help/en_us/how-long-does-it-take-to-review-my-documents-after-i-upload-them-r135X7nIlx.md): Documents are typically reviewed within 12 business days - [Understanding Your Passport](https://2unifi.kustomer.help/en_us/understanding-your-passport-rkBmJZyW1x.md): Your 2UFi Passport is your fast pass for opening bank accounts and more throughout all of 2UFi We store all of your documents and information so you only have - [Where can I see my personal 2UFi account information?](https://2unifi.kustomer.help/en_us/where-can-i-see-my-personal-2ufi-account-information-H1BtAlJkx.md): You can see all of your personal information in your 2UFi Passport Your 2UFi Personal Passport includes things like your physical and mailing addresses contac - [Why isn't my Cash Flow dashboard showing all of my data?](https://2unifi.kustomer.help/en_us/why-isnt-my-cash-flow-dashboard-showing-all-of-my-data-SJYNhlxvxl.md): If the user only - [Closing your 2UFi Profile or Account](https://2unifi.kustomer.help/en_us/closing-your-2ufi-profile-or-account-ry95jbWFxl.md): Please click here https2unifikustomerhelpenusremovedigitalaccessBy9QiVCPgl - [How do I update my personal information?](https://2unifi.kustomer.help/en_us/how-do-i-update-my-personal-information-r1akSRVqeg.md): To - [Who can I contact for help?](https://2unifi.kustomer.help/en_us/who-can-i-contact-for-help-SJ9KeZ1byl.md): Contact 2UFi by secure chat inside the app or phone at tollfree 8449882UFI 2834 to talk with 2UFi Support Hub - [Are Support Hub agents available on Holidays?](https://2unifi.kustomer.help/en_us/are-support-hub-agents-available-on-holidays-S12DHbLcgx.md): On federal and company holidays our live chat email and phone support channels are closed Our selfservice channels are always open You can fi ## Business Accounts - [What account types are supported by 2UFi?](https://2unifi.kustomer.help/en_us/what-account-types-are-supported-by-2ufi-r16slbgwgx.md): 2UFi currently supports Money Market Checking and Savings accounts - [Are my 2UFi Business Spending funds FDIC insured?](https://2unifi.kustomer.help/en_us/are-my-2ufi-business-spending-funds-fdic-insured-rJSy7Hwcxg.md): The 2U Business Suite Account is provided by Bank of Jackson Hole Trust Member FDIC FDIC insurance coverage up to the current coverage limit amount of 2500 - [How do I unlink an external account from 2UFi?](https://2unifi.kustomer.help/en_us/how-do-i-unlink-an-external-account-from-2ufi-rJC8efxwex.md): Go to your Dashboard and click the hamburger menu three horizontal lines in the top left In the navigation menu click the area around the text Grow - [Can I link my credit card accounts?](https://2unifi.kustomer.help/en_us/can-i-link-my-credit-card-accounts-SkGRyeDlg.md): Only checking savings and money market accounts can be linked within 2Ufi - [Why can't I find my Financial Institution when trying to link my external account?](https://2unifi.kustomer.help/en_us/why-cant-i-find-my-financial-institution-when-trying-to-link-my-external-account-SJPG0eevgx.md): Not all financial institutions are currently supported If the financial institution does not appear in the search results it may not currently be integrated - [How long does it take to see linked accounts in the dashboard?](https://2unifi.kustomer.help/en_us/how-long-does-it-take-to-see-linked-accounts-in-the-dashboard-Hyvi6xlvgx.md): In most cases accounts will appear within a few minutes but it can take up to 1520 minutes If the accounts dont appear within 15 minutes it is sugges - [Why don't I see a pending transaction for my external account?](https://2unifi.kustomer.help/en_us/why-dont-i-see-a-pending-transaction-for-my-external-account-rki8Axxwee.md): While pending transactions will show for your 2UFi account only posted transactions will show for external accounts - [Where can I find my full account number?](https://2unifi.kustomer.help/en_us/where-can-i-find-my-full-account-number-BJRXvfkbye.md): To view your full account number navigate to the My financials section of your account From there tap on the specific bank account you wish to examine Onc - [Where can I find the routing number?](https://2unifi.kustomer.help/en_us/where-can-i-find-the-routing-number-ry0_PMkWJe.md): To view the routing number navigate to the My financials section of your account From there tap on a bank account you wish to examine Once youve selected - [Why are my transaction categories sometimes incorrect?](https://2unifi.kustomer.help/en_us/why-are-my-transaction-categories-sometimes-incorrect-HyR7yZeDex.md): Transactions are automatically categorized by our system At this time categories cannot be manually changed but were actively working to improve this featur - [How long does it take for transactions to appear in the 2UFi app?](https://2unifi.kustomer.help/en_us/how-long-does-it-take-for-transactions-to-appear-in-the-2ufi-app-r1XpWbevxl.md): Transactions typically appear within 24 - [How do I dispute a payment or transaction?](https://2unifi.kustomer.help/en_us/how-do-i-dispute-a-payment-or-transaction-S1QyvM1Zkg.md): Sometimes things dont go as planned and were always here to keep your account safe and secure To dispute a transaction go to your My Financial tab and selec - [How do I link bank accounts?](https://2unifi.kustomer.help/en_us/how-do-i-link-bank-accounts-r1Vh11Zkl.md): You can connect your accounts with other banks or institutions directly into the 2UFi platform so you can see everything in one place to help you better manage ## Online & Mobile Banking - [How do I send an ACH payment?](https://2unifi.kustomer.help/en_us/how-do-i-send-an-ach-payment-S1t7fpAekg.md): To send an outbound ACH payment start by clicking the dollar sign icon on the My Dashboard screen and selecting Pay Someone If needed click Add New - [How do I edit or cancel a scheduled ACH transaction?](https://2unifi.kustomer.help/en_us/how-do-i-edit-or-cancel-a-scheduled-ach-transaction-B1nAVzkWJl.md): You can stop cancel or edit any scheduled ACH transaction before it has been processed To do this go to My Financials and find the specific transaction unde - [How do I schedule a recurring transaction?](https://2unifi.kustomer.help/en_us/how-do-i-schedule-a-recurring-transaction-Sk5XBG1b1e.md): To schedule a recurring transaction start by clicking the dollar sign icon on the My Dashboard screen and selecting Pay Someone Once youre on the Se - [How do I approve or deny transactions as a Dual Control user?](https://2unifi.kustomer.help/en_us/how-do-i-approve-or-deny-transactions-as-a-dual-control-user-Sy1RHzkWJg.md): As a dual control user you may need to approve or deny transactions To manage transactions access your notifications in 2U Passport by clicking Take a Look - [How do I deposit a check?](https://2unifi.kustomer.help/en_us/how-do-i-deposit-a-check-BJO5IMkWke.md): You can deposit digital checks at any time from your dashboard with the action button in the bottom right corner Select deposit checks and then youll see de - [Are there mobile deposit limits?](https://2unifi.kustomer.help/en_us/are-there-mobile-deposit-limits-SJNqVuDxe.md): Your daily limit is 5000 for single checks or cumulative deposits Your monthly limit is 25000 for single checks or cumulative deposits - [How should I endorse a check for mobile deposit?](https://2unifi.kustomer.help/en_us/how-should-i-endorse-a-check-for-mobile-deposit-rkh6Tfrwge.md): Sign the back of the check and write For Mobile Deposit Only underneath your signature - [When are mobile deposit funds available?](https://2unifi.kustomer.help/en_us/when-are-mobile-deposit-funds-available-HJ3DRzrvee.md): Funds become available after a 3business day hold - [What should I do with the check after depositing it?](https://2unifi.kustomer.help/en_us/what-should-i-do-with-the-check-after-depositing-it-SyDBQQBvxg.md): Store the check in a secure place for at least 60 days After that dispose of it by shredding - [Is mobile deposit secure?](https://2unifi.kustomer.help/en_us/is-mobile-deposit-secure-SyEMpQBDlx.md): Yes Mobile deposit is considered just as secure as an inperson deposit - [Why is there a charge and a hold showing for the same transaction?](https://2unifi.kustomer.help/en_us/why-is-there-a-charge-and-a-hold-showing-for-the-same-transaction-HyISHQZDgl.md): You may be seeing a preauthorization hold and the final transaction The hold will fall off automatically usually within a few days - [How long do holds last?](https://2unifi.kustomer.help/en_us/how-long-do-holds-last-Sk3QdmZvge.md): Holds typically fall off within 17 business days depending on the merchant and transaction type Hotels and car rentals may take longer - [What types of checks can I deposit?](https://2unifi.kustomer.help/en_us/what-types-of-checks-can-i-deposit-S1J3clBPex.md): You can deposit US personal checks US business checks US treasury checks - [Can I deposit a check made out to multiple people?](https://2unifi.kustomer.help/en_us/can-i-deposit-a-check-made-out-to-multiple-people-SJzAMBPle.md): Checks must be payable either to your business or to 2U directly Multiparty checks are not accepted - [Why is my deposit taking longer than expected?](https://2unifi.kustomer.help/en_us/why-is-my-deposit-taking-longer-than-expected-HJJIyQBPel.md): Deposits submitted after the daily cutoff or on weekends may experience posting delays - [My deposit shows as "processing", when will it clear?](https://2unifi.kustomer.help/en_us/my-deposit-shows-as-processing-when-will-it-clear-Hk5cJXSvxl.md): Processing may be delayed if submitted late or on a weekend Funds will be available after the 3business day hold once the deposit posts - [Why is my current balance higher than my available balance after depositing a check?](https://2unifi.kustomer.help/en_us/why-is-my-current-balance-higher-than-my-available-balance-after-depositing-a-check-BkrdfQHvgg.md): Mobile deposits post to your current balance immediately but a 3business day hold is applied before they are available to spend - [Are there any fees for mobile deposits?](https://2unifi.kustomer.help/en_us/are-there-any-fees-for-mobile-deposits-rJxbR7SDex.md): Mobile deposits are free of charge there are no fees for use of this feature - [What happens if my mobile deposit is returned?](https://2unifi.kustomer.help/en_us/what-happens-if-my-mobile-deposit-is-returned-BJY4RmSPxe.md): If the check is returned for nonsufficient or uncollected funds we will represent it once and extend the hold to 7 business days If returned again - [How do I edit or cancel an outgoing wire transfer?](https://2unifi.kustomer.help/en_us/how-do-i-edit-or-cancel-an-outgoing-wire-transfer-rJvtrz1ZJg.md): If your wire transfer is still pending you can cancel or edit it before its processed To cancel a transfer navigate to the Transactions tab select the sp - [How do I initiate a wire transfer?](https://2unifi.kustomer.help/en_us/how-do-i-initiate-a-wire-transfer-HJKvXzkZkx.md): To initiate a wire transfer start by clicking the dollar sign icon on the My Dashboard screen and selecting Pay Someone If needed click Add New to - [Cash Flow Forecast: Unable to load data](https://2unifi.kustomer.help/en_us/cash-flow-forecast-unable-to-load-data-HJfwnAkRxe.md): Occasionally you may need to reconnect to your linked accounts This may happen depending upon regulations within your financial institution To resume acces - [My Data Doesn't Display](https://2unifi.kustomer.help/en_us/my-data-doesnt-display-B1WsiR1Rex.md): Occasionally you may need to reconnect to your linked accounts This may happen depending upon regulations within your financial institution To resume acces - [My Accounts Aren't Showing](https://2unifi.kustomer.help/en_us/my-accounts-arent-showing-HJGeq0J0ee.md): Occasionally you may need to reconnect to your linked accounts This may happen depending upon regulations within your financial institution To resume acces - [How do I link bank accounts?](https://2unifi.kustomer.help/en_us/how-do-i-link-bank-accounts-r1Vh11Zkl.md): You can connect your accounts with other banks or institutions directly into the 2UFi platform so you can see everything in one place to help you better manage ## Payments & Transfers - [The Merchant Name isn't listed](https://2unifi.kustomer.help/en_us/the-merchant-name-isnt-listed-S1rmYzOIeg.md): Ensure the Merchant name matches the bill exactly Any variance in spelling or format can prevent the system from finding the Merchant - [Why am I seeing "There aren't any matches for your search in our system"?](https://2unifi.kustomer.help/en_us/why-am-i-seeing-there-arent-any-matches-for-your-search-in-our-system-Sk52YG_Uxx.md): This message appears when the system cant locate your Merchant To resolve this Enter the Merchant name is exactly as shown on your bill Enter your accoun - [Can I pay anyone using Bill Pay?](https://2unifi.kustomer.help/en_us/can-i-pay-anyone-using-bill-pay-Bksp5Mu8xe.md): You can pay any bill as - [When will the bill payment funds come out of my 2UFi account?](https://2unifi.kustomer.help/en_us/when-will-the-bill-payment-funds-come-out-of-my-2ufi-account-SyCWCMuUel.md): Your 2UFi account will be charged one business day before the payment is sent to the Merchant Process Date The day the payment funds are removed from your - [How far in advance can I schedule bill payments?](https://2unifi.kustomer.help/en_us/how-far-in-advance-can-i-schedule-bill-payments-BJwJLQdIxx.md): You can schedule bill payments up to one year in advance - [How do I know if my payment went through?](https://2unifi.kustomer.help/en_us/how-do-i-know-if-my-payment-went-through-ByfePXuIxg.md): You will recieve - [Who can use 2UFi Bill Pay?](https://2unifi.kustomer.help/en_us/who-can-use-2ufi-bill-pay-B1nYXzlDee.md): Bill Pay is available to all customers who have opened a 2U business suite account - [How do I pay a bill?](https://2unifi.kustomer.help/en_us/how-do-i-pay-a-bill-r1lTXflwgg.md): Log into your 2U app using your credentials2 Navigate to the dashboard and select the icon3 Choose Pay a bill4 Follow the onscreen prompts to complete y - [What information do I need to set up a bill payment?](https://2unifi.kustomer.help/en_us/what-information-do-i-need-to-set-up-a-bill-payment-By8TCmvxg.md): Youll need · Biller name exactly as shown on your bill · Your account number with the biller exactly as shown on your bill · Billers zip code exactly - [When should I schedule payments to ensure they arrive on time?](https://2unifi.kustomer.help/en_us/when-should-i-schedule-payments-to-ensure-they-arrive-on-time-B1a7xEwgg.md): We recommend scheduling your payments a few days before the bills due date to ensure timely delivery - [What if I make a mistake on a payment?](https://2unifi.kustomer.help/en_us/what-if-i-make-a-mistake-on-a-payment-Hkb3eEWDxe.md): If - [How do I cancel or modify a scheduled payment?](https://2unifi.kustomer.help/en_us/how-do-i-cancel-or-modify-a-scheduled-payment-BkEBZNPll.md): From the hamburger menu select My Financials then Transactions Select All Accounts then Your 2UFi Choose Upcoming Transactions Find the sc - [Can I pay multiple bills at once?](https://2unifi.kustomer.help/en_us/can-i-pay-multiple-bills-at-once-SkeE74Dlx.md): Yes there are no limits as to how ma - [Are there fees for using Bill Pay?](https://2unifi.kustomer.help/en_us/are-there-fees-for-using-bill-pay-B1XfN4Wveg.md): No there are no fees associated with using Bill Pay - [Are there limits on Bill Payment amounts?](https://2unifi.kustomer.help/en_us/are-there-limits-on-bill-payment-amounts-S15BVVbPel.md): Yes the limits are · Daily limit 25000 cumulative · Monthly limit 150000 cumulative - [Is online Bill Pay secure?](https://2unifi.kustomer.help/en_us/is-online-bill-pay-secure-BJN3N4Wwxx.md): Yes bill pay through your bank is generally very secure and in many cases its safer than mailing checks or paying on thirdparty websites Heres why - [What happens if I don't have enough funds in my account for my scheduled Bill Payments?](https://2unifi.kustomer.help/en_us/what-happens-if-i-dont-have-enough-funds-in-my-account-for-my-scheduled-bill-payments-BkXuHrveg.md): Your bill payment will fail and will not be sent to the biller You will be notified by email when this occurs Its important to ensure you have sufficient fun ## Debit Card - [How to Order a 2UFi Debit Card](https://2unifi.kustomer.help/en_us/how-to-order-a-2ufi-debit-card-HkSJoVsbbe.md): How to Order a 2UFi Debit Card Follow these simple steps to request your physical 2UFi Debit Card directly from your app 1 Open the Money Movement Menu - [What are the spending limits on my 2UFi Debit Card?](https://2unifi.kustomer.help/en_us/what-are-the-spending-limits-on-my-2ufi-debit-card-HyMxoLzOxe.md): 5000 SignaturePoint of Sale POS limit 250 ATM Withdrawal Limit 3000 Point of Sale POS limit if in standin or commando mode Thes - [What fees are associated with the 2UFi Debit card?](https://2unifi.kustomer.help/en_us/what-fees-are-associated-with-the-2ufi-debit-card-r1GvbX0Wg.md): A 400 charge will appear when ordering your card This amount is refunded automatically after you use your new card twice within the first 60 days - [How do I activate my debit card?](https://2unifi.kustomer.help/en_us/how-do-i-activate-my-debit-card-H1BSANrvel.md): You can activate it using The sticker instructions on the card or - [How to Dispute a Transaction](https://2unifi.kustomer.help/en_us/how-to-dispute-a-transaction-rkQ6tIztyx.md): How to Dispute a Transaction - [How do I change my debit card PIN?](https://2unifi.kustomer.help/en_us/how-do-i-change-my-debit-card-pin-BkHFyUSPeg.md): Log in - [When will I receive my debit card?](https://2unifi.kustomer.help/en_us/when-will-i-receive-my-debit-card-H1w_4BDge.md): Cards arrive within 7-10 business days of being issued or ordered ## Managing My Team - [How do I add or remove a team member?](https://2unifi.kustomer.help/en_us/how-do-i-add-or-remove-a-team-member-Byiel2qwgg.md): How do I add or remove users from my 2U Business Passport To manage users open the hamburger menu and select Team Members or go to your dashboard - [Roles & Permissions](https://2unifi.kustomer.help/en_us/roles-permissions-BJgZObyb1g.md): Roles and permissions can be accessed through the main navigation menu under Business Controls the dashboard or from the Team Members screens - [Can I get my application approved without listing all beneficial owners of the business?](https://2unifi.kustomer.help/en_us/can-i-get-my-application-approved-without-listing-all-beneficial-owners-of-the-business-SJbasm3Lll.md): All beneficial owners with 25 or more ownershipcontrol of the business need to be included on the application ## SBA Loans - [Documents required for loans](https://2unifi.kustomer.help/en_us/documents-required-for-loans-B1ymhye1Wg.md): For all loan requests well need Fully executed business formation documents including any updates as follows Corporations Articles of Incorporation ## Terms & Conditions - [2UFi General Terms of Service](https://2unifi.kustomer.help/en_us/2ufi-general-terms-of-service-S15vYbyZJe.md): By using our services you agree to comply with our terms and conditions If you do not agree please refrain from using our site - [2UFi Electronic Communications Agreement](https://2unifi.kustomer.help/en_us/2ufi-electronic-communications-agreement-BJ6hd1Wkl.md): Electronic agreements are recognized by law in many jurisdictions this is done through actions such as clicking an I agree button or electronically signing a - [Business Suite Account Rate and Fee Schedule](https://2unifi.kustomer.help/en_us/business-suite-account-rate-and-fee-schedule-BJxIuz1W1e.md): Business Suite Fee Schedule - [Business Suite Deposit Agreement](https://2unifi.kustomer.help/en_us/business-suite-deposit-agreement-rkEK9ZJZkx.md): This policy andor agreement should specify the amount and conditions under which the minimum deposit must be maintained to avoid fees if any andor acceptable - [Business Suite Funds Availability Policy](https://2unifi.kustomer.help/en_us/business-suite-funds-availability-policy-BJTqoZkW1e.md): This policy should outline when deposited funds can be accessed or withdrawn by 2U account holders - [2UniFi Bank eConsent Agreement](https://2unifi.kustomer.help/en_us/2unifi-bank-econsent-agreement-ByzCDMyWyl.md): To view the Bank of Jackson Hole Trust eConsent Agreement click here - [California Consumer Privacy Act (“CCPA”) Notice/Notice at Collection](https://2unifi.kustomer.help/en_us/california-consumer-privacy-act-ccpa-noticenotice-at-collection-S1MZ8oBqx.md): California Consumer Privacy Act CCPA NoticeNotice at Collection Last Updated 04082026 Your privacy is important to us This California Consumer Pri - [Online Privacy Notice](https://2unifi.kustomer.help/en_us/online-privacy-notice-Hk84xf1Wyg.md): We are committed to protecting your privacy Our privacy policy outlines how we collect use and safeguard your personal information To view our full Pri - [2UFi Business Suite Deposit Account Agreement (prior to 7/31/26)](https://2unifi.kustomer.help/en_us/2ufi-business-suite-deposit-account-agreement-prior-to-73126-Bkpf8HcHMe.md): 2UFi Business Suite Deposit Account Agreement July 30 2026 1200am Est Read Time 75 MIN Last Update d July 30 2026 Bank of Jackson Hole Trus - [Business Suite Account Rate and Fee Schedule (prior to 7/31/26)](https://2unifi.kustomer.help/en_us/business-suite-account-rate-and-fee-schedule-prior-to-73126-HyWpjP5HGx.md): Business Suite Account Rate and Fee Schedule July 30 2026 1200am Est Read Time 3 MIN Effective Date July 30 2026 Bank of Jackson Hole Trust is - [Business Suite Account Rate and Fee Schedule](https://2unifi.kustomer.help/en_us/business-suite-rate-fee-schedule-SJvODMxW1l.md): Effective Date 07092025 This schedule sets forth certain conditions rates fees and charges that are specific to your 2U Business Suite Savings Account w